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Acclaro DFSS

Functional Specs, Inc. Refund Policy

This is Functional Spec Inc’s product refund policy is applicable only to products purchased by you directly from the Functional Spec Inc website. Returns must meet these guidelines in order for a return policy to apply.

  • All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Functional Spec Inc through our Contact Us link.
  • Returns for refund may be subject to a restocking fee.
  • Prepaid software downloads or software maintenance fees are not refundable.
  • All products that are new with the retail packaging never opened can be returned to Functional Spec Inc within 30 days.
  • Products that are received by Functional Specs Inc in any of the following conditions are not eligible for return and may be rejected:
    • Any product not purchased from Functional Specs Inc
    • Any product that does not exhibit the described reason for the return
    • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label
    • Any product that is returned without all original packaging and accessories, including any retail box, manuals, cables, and all other items originally included with the product
    • Any product from which the UPC code has been removed from its packaging
    • Any product that exhibits physical damage. If you received your product damaged, please contact us for instructions on how to resolve this issue. This is would not be considered a return.
    • Any product for which you have submitted a mail-in rebate
    • Any product which appears tampered, customized, or altered in any way

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